Connect with patients using dental reputation management software

New patients have a choice when it comes to selecting a dental office for their next appointment. That’s why ensuring a great patient experience is an important driver of success for dentists.

The opportunity to improve the patient experience starts with the first online reviews potential patients read about your practice and continues with patient communications throughout the appointment scheduling process, the first appointment and beyond.

As a result, finding the right dental reputation management software to streamline these touchpoints is a key investment that can lead to better outcomes for your dental office and your patients.

After all, according to Harvard Business Review, when healthcare providers invest in patient experience, they drive patient satisfaction, patient loyalty, health outcomes, reputation management, customer referrals and profitability.

Looking to find the best dental practice management software for your dental office?

Broadly’s HIPAA-compliant, all-in-one software solution offers best-in-class apps with intuitive features designed to help dentists like you:

• Get more online reviews to attract new patients
• Strengthen your online reputation
• Streamline patient communications
• Improve customer support
• Enhance patient engagement

Our dental practice management system offers user-friendly functionality to help you:

• Go paperless with templates to automate patient communications via text messaging and email, such as notifications for appointment scheduling and appointment reminders
• Streamline workflows for your front office management staff
• Keep track of important patient information and conversations
• Get real-time notifications of new customer reviews of your dentistry practice
• Support multi-location practices and practices of all sizes
• Improve patient care and patient experiences
• Drive profitability for your practice

For your peace of mind, our apps work seamlessly across devices, including Macs, PCs and mobile devices.

First impressions done right with Broadly

Online reputation management is everything for dentists. In fact, research shows that 35% of patients say their providers’ online reputation is very important to them, 60% of patients select providers based on positive reviews, and 61% avoid providers with negative reviews.

That’s why the best dental practice management software options offer functionality for managing healthcare reviews.

As part of Broadly’s suite of software programs for dental offices, our Reviews and Dashboard apps offer the tools you need to:

• Get more online reviews and acquire new patients
• Promote your dental office with just one click
• Consolidate your online reputation management for multi-location practices
• Encourage patient engagement by automating online review requests from existing patients
• Understand the top drivers of patient satisfaction and uncover insights for improving the patient experience
• Streamline patient communications with one tool for responding to online reviews
• Get a top-level view of customer feedback for multi-location practices to guarantee positive patient experiences

Answer dental questions easily with online chat customer support software solutions

Broadly’s all-in-one dental reputation management solution includes our user-friendly customer support tools:

• Web Chat for instant two-way messaging right on your website or patient portal
• Inbox for managing patient communications as a team and across multi-location practices all in one place

It’s never been easier for your front office management staff to answer inquiries in real time from mobile devices or computers. And it’s never been easier for new patients and existing ones to get the information they’re looking for, whether that’s via social media, text messaging, email or right on your website or patient portal.

Use our customer support apps to streamline HIPAA-compliant patient communications about:

• Patient scheduling
• Insurance claims
• Payment processing
• Health and treatment planning, such as for periodontal disease
• Add-on services

Improve patient engagement through email marketing campaigns and text messaging

Practices of all sizes benefit from strong patient engagement. With Broadly’s Campaigns software solution, providers can encourage first-time appointment scheduling with new patients and improve the patient experience for existing customers.

Take advantage of our:

• Templates created for dentists like you
• User-friendly tools and workflows for sending automated marketing outreach
• Campaign software solution designed to engage patients on mobile devices and desktops

Send personalized patient communications via text messages and email about:

• Appointment and patient scheduling
• Insurance claims, payment processing
• Customer support tickets
• Patient engagement and experience surveys
• Referring new patients

Dental reputation management software that’ll make you smile

With many software systems to choose from, you can’t go wrong with Broadly. Our all-in-one dental reputation management software guarantees user-friendly functionality to help you:

• Streamline front office workflows
• Improve patient communications
• Strengthen patient engagement
• Acquire new patients
• Make appointment scheduling a breeze
• Offer top-notch real-time customer support
• Optimize your website or patient portal
• Make the work of offering excellent patient care easier for providers
• Maximize the patient experience across touchpoints